Shipping policy

Last updated: January 21, 2026

This Shipping Policy applies to all purchases made on lunya.shop and outlines our fulfillment and delivery practices.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility in the United States.

Shipping Time & Delivery Estimates

We offer international shipping from our warehouse to our customers in New Zealand to ensure you receive our protective shoe covers efficiently.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Estimated Shipping Time: Once dispatched, the estimated international shipping time to New Zealand is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost

We offer Free Shipping on all orders to New Zealand. No handling or additional delivery fees apply at checkout.

Tax Information

  • Import Duties & GST: Since we ship from the United States to New Zealand, your order may be subject to Goods and Services Tax (GST) or import duties levied by the New Zealand Customs Service upon arrival. As an international shopper, these potential external charges are the responsibility of the recipient.
  • Sales Tax: As a US-based business shipping internationally, US sales tax will not be charged for orders delivered to New Zealand.

Shipping Locations

We currently ship to New Zealand. If your specific destination is not listed at checkout, please contact us for further assistance.

Tracking Your Order

Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email to monitor your package's journey from the USA to NZ.

Delays

Delivery times are estimates and may vary due to external factors such as customs clearance procedures in New Zealand, extreme weather, or international carrier delays. We appreciate your understanding in the event of any unforeseen delays.

Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: ANTOINE ALEXANDER HUNTER
  • Email: support@lunya.shop
  • Address: 859 HARDEE RD, ENFIELD, NC 27823-8756, USA
  • Phone: +1 785-496-2553